30-day return window
Contact us within 30 days after delivery. Unopened food products may be returned when they are in their original, resaleable condition.
TeaVela information
Returns and refunds.
If your order is not right, start here.
Food safety
For safety reasons, opened tea pouches cannot be returned unless the product is faulty, damaged or incorrect.
Requesting a return
Email support@teavela.com with your order number before posting anything. We will provide the correct return instructions and address.
Refunds
Approved refunds are issued to the original payment method after inspection. Original shipping is non-refundable unless the order arrived damaged or incorrect.